Net Identity, Second Chance Award

I'm a major fan of radical transparency and all businesses fail to meet their customers' expectations once or twice. I'm pretty forgiving of failure (so long as people learn from it). Recently, despite my normal tolerance, I've been pretty angry with NetIdentity, as you might have read, but today I got a very well written email from Ross Rader at Tucows. It was detailed, honest, open, reasonable, and it ended like this:

Normal
0

false
false
false

EN-GB
X-NONE
X-NONE

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:”Table Normal”;
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:””;
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:”Calibri”,”sans-serif”;
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:”Times New Roman”;
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}

Thank you for your patience and understanding during this
outage, and for being a customer of ours in the first place. We truly value
your business, and will continue to focus our attention on earning back your
confidence.

Ok, I will. Second Chance button activated.

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